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Refund Policy

WPTrainMe may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product

Due to an issue with the email or ISP service, you do not receive a delivery e-mail from us.

Download issues

You have problems that prevent you from downloading the product. WPTrainMe recommends that you contact the support team for your browser provider, as WPTrainMe ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer's issue with either their browser, firewall, or network;

Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;

Product not-as-described

A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.

How To Request A Refund

Please open up a support ticket at our helpdesk and submit proof of purchase along with your request for a refund.

Please note: We will not process refund requests without proof of purchase.